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If you have any trouble with the installation or
operation of More
About This Mac Pro,
the following discussion of problems and solutions
might help you get back on track. Any addendum or
clarifications to this material will be found in
the More About This
Mac Read Me document
copied to your installation disk. If you cannot
resolve a problem, please send us e-mail. Technical
support is free to all registered users.
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Questions
& Answers
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Why do I see a message
stating "More About This Mac Pro was unable to
start" when restarting my computer?
This may be due to damaged
files. In such a case reinstalling
More About This Mac
Pro is usually the
solution. To install, you must use the
Installer program on the distribution disk.
During installation, files are copied to your
startup disk and then configured for correct
operation. For a list of files installed, see
the Files installed
on startup disk
section. (It would also be wise to check for
other damage to your startup disk or file
system: start by running Apple’s
Disk First
Aid or another
disk repair program.)
Why do I see a message
stating that "More About This Mac Pro failed to
start because its serial ID is in use on another
computer"?
Each copy of More About This Mac
Pro has a unique
serial ID and is licensed to run on one computer
at a time. You must buy and install a separate
copy of More About
This Mac Pro, each
with its own serial ID, on each computer you
wish to use it on.
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Getting help
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Balloon
Help provides a
description of each element in the More About This Mac
Pro window. To see
the help text, activate Balloon Help (Show
Balloons from the
Help menu) and point to the element in
question. For more information about using help
balloons, select About
Balloon Help from the
Help menu or see the Apple Macintosh Reference or
Macintosh User’s Guide that came with your computer or
system software.
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Disabling
More About This Mac
Pro
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To temporarily remove
More About This Mac
Pro from your system,
restart your computer and press the shift
key immediately when the More About This Mac
Pro control panel
icon is displayed at the bottom of the screen.
More About This Mac
Pro will not be
accessible via About
This Macintosh in the
Apple menu until the next time you restart.
To disable More About This Mac
Pro for an extended
period, either use one of the available system
extension manager products or simply move the
More About This Mac
Pro file out of the
Control
Panels folder (put it
on the desktop or make an inactive folder for
this–one called Control Panels
(Disabled) is
commonly used for this). Whenever you move files in
or out of the Control
Panels folder, you
must then restart the computer for the change to
take effect.
To remove More About This Mac
Pro completely from a
startup disk, see the section on Removing or de-installing More About
This Mac Pro.
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Technical
support
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Technical support is
available on the World Wide Web or by e-mail.
Please provide the following information if you
contact us, so that we can help with your
problem:
•The More About This Mac
Pro serial ID and
version number (select About More About This Mac
from the Apple
menu to find these).
•The Macintosh model and System
software version being used.
•The steps you take which recreate
the problem.
•Also, if you call, it’s
helpful to have your computer ready for
reference.
Contact Jump Development
Group via e-mail to RAMCharger (at) RAMCharger.com. Or, visit
our World Wide Web site at
<http://www.RAMCharger.com> for the latest
information.
Registered users will be
notified of the availability of major upgrades.
Minor updates are available free for downloading.
For the latest information check the Jump
Development Group web page
<http://www.RAMCharger.com>.
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